Automated tagging. Deep-dive insights.
Go beyond reading reviews. Automatically categorize every user comment and track sentiment, response speed, and satisfaction trends across every segment of your app.
What you can do
Everything this feature offers to help you succeed.
AI-Powered Categorization
Skip the manual sorting. Our AI analyzes review context to instantly apply tags like 'Praise', 'Usability', or 'Feature' the moment they arrive.
Tag-Level Performance Metrics
Monitor the health of every category. Track Reply Rate and average Reply Time per tag to identify bottlenecks in your support workflow.
Sentiment Shift Analysis
Visualize how user satisfaction evolves within specific topics. Identify if a recent update improved your 'Usability' score or triggered a drop in 'Billing' sentiment.
Share of Voice Reporting
See exactly which topics dominate your reviews. Use the 'Share' percentage to prioritize your roadmap based on what users are actually talking about.
Universal Tag Filtering
Apply your taxonomy across the Unified Inbox. Filter by any tag to isolate bugs, gather feature requests, or export specific feedback segments.
Discover more features
Rating Monitor
Track your ratings across platforms and get notified of changes
Questions & Answers
Stop guessing. Start measuring.
Join the product teams using Smart Tagging to build better apps based on real user data.